Shipping, Exchange & Return Policy
Shipping, Exchange & Return Policy
1. Shipping & Delivery
- Dispatch: Orders are dispatched within 1–2 working days.
- Standard Delivery: 4–7 working days.
- Express Delivery: 2–3 working days, subject to pincode availability.
- Tracking: Tracking links are shared via SMS, WhatsApp, and email once shipped.
- Delivery timelines may vary due to courier delays, weather, or local restrictions.
- Please provide accurate address and contact details. Address changes must be requested before dispatch. Additional shipping charges may apply for re-dispatch due to incorrect details or failed delivery.
2. Exchange Policy
- We offer a 7-day exchange policy from the date of delivery.
- Exchanges are allowed only once per order.
- A flat exchange shipping fee of ₹250 applies. Any price difference for the replacement product must also be paid.
- Products must be unused and in their original condition.
- Sale items are not eligible for exchange, except for verified damage claims.
3. Damaged Items
- We offer a smooth and hassle-free replacement within 14 days of delivery for damaged items.
- A clear, continuous unboxing video recorded within 24 hours of delivery is mandatory for all damage claims.
- Verified claims will be resolved by replacing the damaged item with the same product.
- If the exact item is out of stock, our team will offer an available alternative option
4. Refund Policy
- We do not offer refunds. Eligible cases may be resolved through an exchange, replacement, or store credit.
- For partial COD orders, the ₹300 advance payment is non-refundable.
5. Cancellation Policy
- Orders cannot be cancelled once placed.
- Personalised and customised products are non-cancellable and non-refundable.
Contact Us
For exchange or damage-related requests, please share your order ID, product images/videos, and the mandatory unboxing video where applicable.
📧 Email: support@misoradesigns.in
📱 WhatsApp: +91 7780180286
By placing an order, you agree to our policies.
